Problem
What breaks first
Teams invent agents from a blank chat pane. The noisiest meeting becomes the pilot. Real flows — intake, decide, produce, approve, file — stay invisible.
Approach
How we cut through
Inventory how work gets done, by whom, and which tasks move value. Score backwards from the done state. Choose augment / automate / leave be as a portfolio, not a slogan. Many “agent” asks are SharePoint hygiene or workflow debt.
What we do
Concrete work, not brochure fog
- Process inventories tied to systems of record and SLAs
- Augment / automate / leave-be triage workshops
- Hand-off maps where agents usually fail
- Backwards design checklist: Intent through Governance