Capability · 04

Building Effective Agents

Ship Outcomes, Not Chat

Compose agents that finish work on Copilot Studio, Agent Builder, and SharePoint agents.

Problem

What breaks first

Prompt packs masquerade as products. Agents chat forever, skip grounding, or act without gates. Preference signals rot in unused thumbs.

Approach

How we cut through

Ship the stack: Intent → Agent → Grounding → Action → Feedback → Governance. Prefer citations over vibes, reversible actions with human gates, and weekly preference reviews that actually change behaviour.

What we do

Concrete work, not brochure fog

  • Agent composition patterns on Microsoft’s stack
  • Grounding with Graph / SharePoint ACLs and labels
  • Action design with connectors, approvals, audit
  • Preference loops + eval regression gates before promote

Our Goal · Effective Processes · Governance, Risk & Compliance