Problem
What breaks first
Seats were bought in a hurry. Dashboards show prompts; finance sees burn. Nobody can say which licences earn their keep — or which agents waste credits.
Approach
How we cut through
Separate licensed activation from idle seats. Pair assisted value (hours × rate, grounded in task baselines) with consumption. Kill vanity volume. Prefer active days, return rate, and completed work over chat counts.
What we do
Concrete work, not brochure fog
- Activation / idle hygiene programmes by dept and role
- Consumption vs assisted-value pairing for renewals
- Readiness cohorts: where coaching beats buying more seats
- Agent health: resolution, abandonment, versatility across teams
Effective Insights — ROI narrative · Maximising ROI · Measurements — anti-gaming