---
title: "Work IQ: Custom agents + 3P calls"
date: 2026-09-29
roadmap_id: "570853"
source: "https://www.microsoft.com/microsoft-365/roadmap?id=570853"
tags: ["Copilot", "Agent"]
slug: "work-iq-custom-agents-3p-calls-570853"
image: "/assets/img/blog/work-iq-custom-agents-3p-calls-570853.png"
audio: "/assets/audio/blog/work-iq-custom-agents-3p-calls-570853.wav"
---

# Work IQ: Custom agents + 3P calls

**Ship Outcomes, Not Chat** — a short read on a Microsoft 365 roadmap item.

## What it is

Work IQ: Custom agents + 3P calls (Copilot, Agent). Roadmap id `570853`.

## What it does

Enable Work IQ to invoke custom agents and agents that call supported third-party tools. GA date: November CY2026 Preview date: October CY2026

## What to worry about

New surface area without grounding, feedback, and measurement risks decorative intelligence.

## What it means for users

Treat Copilot as the door people already open. Route work through agents that finish steps under identity and audit.

---

Source: [Microsoft 365 Roadmap](https://www.microsoft.com/microsoft-365/roadmap?id=570853)